When approaching user interface design for medical devices, designers need to design for more tech-savvy users as well as older users who became established in their medical careers before computer technology became such an embedded part of everyday life. A younger emerging group of technology-fluent users may require different design needs than the less technology-fluent users who tend to be older. Medical school graduates today have been surrounded by a digital society most of their lives and are not threatened by society. By comparison, older medical professionals tend to view technology as a supplemental tool instead of something to rely upon.
Formative research and testing is key to creating a user interface solution that straddles both user groups. The results illuminate the subtle differences between users and are analyzed from a human factors standpoint, helping to determine the best design direction that addresses all users’ pain points and needs throughout the entire use cycle of the product.